Privacy Policy

1. Introduction

CactusGrow (“we,” “our,” or “us”) is a web-based software-as-a-service platform operated by Jinolo Pty Ltd (ABN 15 651 888 756). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI video generation service (the “Service”).

2. Information We Collect

We may collect the following types of information:

• Account Information: When you create an account, we collect your name, email address, and authentication details.
• Payment Information: When you purchase cactus seeds, payment is processed by Stripe. We do not store your full credit card details on our servers.
• Usage Data: We collect information about how you use the Service, including prompts submitted, videos generated, and feature usage.
• Device Information: We automatically collect device type, browser type, IP address, and operating system information.
• Cookies: We use cookies and similar technologies to improve your experience and analyze site usage.

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To process transactions and manage your account
• To generate AI videos based on your prompts
• To communicate with you about updates, promotions, and support
• To monitor usage patterns and improve our AI models and user experience
• To detect, prevent, and address technical issues or abuse
• To comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third-party services that help us operate the platform (e.g., Stripe for payments, cloud hosting providers, AI model providers).
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Generated videos are stored temporarily and may be automatically deleted after a retention period. You may request deletion of your account and associated data at any time.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at privacy@cactusgrow.com.

8. Cookies

We use essential cookies to ensure the Service functions properly, and analytics cookies to understand how visitors interact with our website. You can manage your cookie preferences through your browser settings or our cookie consent banner.

9. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@cactusgrow.com.